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2019 CRV Touring, John Dunn helped us with decisions on colors , models, pricing all from the internet to spare our time at the dealership. All the paper work for financing , trade in , tags and taxes was ready and new car was ready to go to also save us time. He spent time and patience explaining all the features on the new vehicle and made sure we were comfortable with the car before we left. Our experience was exceptional and we shall return
John Dunn was great and very helpful. He went above and beyond during the process. It didn't matter if he was not at work, John kept in touch and answered every question I had. Like we say in the military, Bravo Zulu to John, he is the best.
I brought a 2006 z4 completely online, Jim Wood was my salesman and to say he went above and beyond is an understatement. I am 50 and have brought many cars, this buying experience was the best i have ever had. Jim took the time to go over car for me to the point he took pictures of some very tiny marks on paint and sent them via text so I could see. I also did not realize the front and back BMW emblems where worn from time. Jim took it upon himself to order the replacements for me, I have never experience this level of honesty at any dealership. When I went and picked up car it was a 4 hour drive car was spotless ready to go, the car being a 2006 was brought as is and should be for the age. As I drove back home, I had issues with the headlights which i found out is common with z4. I never called because car was as is, also the dealership would have no way of knowing because the issue occurs from time to time, so I brought the car into my local dealer to get fix, here is the best part of my Ron Norris Honda?Jim Wood experience, Jim gave me a call later the same day i brought car in for repairs to ask how my drive home was I told him great and explained the headlight issue, he asked me to send him bill and he would see what he could do. At this point I was stunned, think about it I purchased a car as is, my experience with every other dealership is they would have said oh well. Not Jim Wood, he agreed to pay half the repair bill which for a BMW was very expensive. As I write this I still can't put to words what an amazing group of people work at RON NORRIS HONDA. If anyone reads this and is skeptical ask Jim for my number I would be happy to tell you about what a great dealership this is. Again I am 4 hours from this dealership and will use them every time I buy a car in the future. Purchase Date : 01/16/2018
Big shout out to Wesley ! you have an awesome employee he came to the rescue of my 83-year-old mother who was stranded across the street when her steering wheel locked up again thank you Wesley you're awesome
Diana Sue Witherwax
I just purchased a 2016 Ford Fusion from salesman Levi Owens. He is a true professional and makes you feel comfortable. Actually, more like family. I never felt like I was being pressured and he made the experience so easy! Greg in finance was super as well! Absolutely love this dealership and my husband and I will be back in the future! :) Thanks, Levi!!!
Just took delivery of a 2016 Fusion Titanium and have to say this is BY FAR the BEST car buying experience I have ever had. John Boot went above and beyond any expectation I could have imagined. I left the dealer with a dream vehicle that I never really thought I would ever have. Thank you to John and the Ron Norris staff for making this such a great experience. I would highly recommend John if your considering a new vehicle. You will not regret it.